FAQ's

Registering with Proton Supplies Online will allow you take advantage of In Addition, Proton Supplies online customer loyalty scheme.

All prices on the Website are exclusive of VAT, which will be charged at the prevailing rate.

We guarantee your personal information is kept secure and private. We do not pass your information onto any third parties.

Want to find a particular product?

Proton offer several ways with which to locate individual products:

Use the Advanced Search

Payment Options

We welcome these payment options: Visa, Delta, Visa Electron, MasterCard, American Express, Switch, Solo & Cheques.

Is it safe to give my bank account or card details online?
Yes. We encrypt your order and the transaction details to make sure that they are completely safe as they cross the internet.

You can be totally confident when you are shopping with protonsupplies.com - our Secure Server Software encrypts your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. The latest versions of Explorer (3.0 and up) and Netscape (3.02 and up) both support this secure connection.

Delivery Terms & Conditions

Terms & Conditions

Prices
The price you pay is the price displayed on this website at the time we receive your order apart from the following exception. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery
Delivery dates quoted are estimates only. We will make every reasonable effort to keep to them but we accept no financial or other loss or damage (direct or indirect) if delivery is nonetheless delayed. Carriers first attempt to deliver will be regarded as the delivery date. Delivery charge refunds claims must be made within seven days of the delivery date.

ReturnsProton Supplies are committed to providing customers with the highest quality products and service. If, for whatever reason you decide to return goods THAT HAVE BEEN CORRECTLY SUPPLIED BY US, THESE GOODS must BE returned to us IN ORIGINAL CONDITION BY YOU & at your cost, WITH A PHOTOCOPY OF OUR ORIGINAL INVOICE INCLUDED AND AN EXPLAINATION FOR THE RETURN, where upon a full credit less the actual cost to us of sending the goods to you (Please note that this is the ACTUAL COST to us not the amount of carriage you were charged for as on many orders the carriage charge is subsidised) will be issued. This applies to consumers only, trade customers may also be levied with a 20% handling charge, although this will be at our discretion.

If on the rare occasion, products are found to be faulty, defective OR INCORRECTLEY SUPPLIED AGAINST YOUR ORDER , Proton Supplies offers a "no charge" collection, repair and delivery service. If we have arranged for a courier collection of your product, we are unable to specify the collection time, and it is your responsibility to ensure that someone will be present when the courier arrives at the collection address.

Any goods that have been ordered in or manufactured specially against your instruction are unlikely to be accepted for credit. In the event that we do accept these goods for return a handling charge of 20% will apply and possibly carriage charges to cover the cost of return to our source of supply.

Product Guarantees
Products are not supplied on a trial basis. Any discrepancies with an order must be reported within 48hrs. All products featured in this are covered by their respective manufacturer's warranties, details of that are included with the product.

General
All transactions are in accordance with our full terms and conditions, a copy of which is available from the download centre or upon request. We cannot be held responsible for actions outside our control. Whilst every care is taken ensure accuracy, Proton Supplies shall not be held responsible for qualitative standards.