Proton Packaging Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

Proton Packaging Ltd
The Old Cinema
18 Woodhouse Lane
Kelvedon
Essex
CO5 9DF

Tel 01376 584000
Fax 01376 583444
E-mail:sales@protonpackaging.co.uk

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit cards including Visa and Mastercard. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Carriage

Carriage is charged at a flat rate of just £8.00 per consignment for a 2/3 day delivery, or £12.00 next working day, (the cut off time being 12.00 Noon), whether your order value is £1.00 or £1000.00.
We do not deliver Saturdays unless specifically requested to do so, a surcharge will be applied for this service.
Offshore Islands, Parts of Northern Scotland and Northern Ireland may be subjected to delivery surcharges, please ring us before ordering if you reside in these areas. Redeliveries may be charged £10.00, please ensure that you are in to receive the goods on the day of delivery.

Delivery

Our deliveries are made via National Carriers or Recorded Delivery Post. It is important to note that as such, ALL OUR DELIVERIES REQUIRE A SIGNATURE ON RECEIPT. If there is nobody at home during the week, then please consider supplying an alternative address, i.e. a neighbours or work address perhaps.

MORE importantly please ensure you check the delivery thoroughly before signing for the goods, failure to do so prevents us from claiming on our insurance for lost or damaged goods in transit, therefore preventing us from favourably settling any dispute with your goodselves. At the very least please sign "Unchecked".

We aim to deliver all orders within 3 working days, 90% being next day! However we do sometimes run out of stock on certain items, therefore if your requirement is urgent please ring us to confirm stock availability.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

All prices on the Website are exclusive of VAT, which will be charged at the prevailing rate.

Is it safe to give my bank account or card details online?

Yes. We encrypt your order and the transaction details to make sure that they are completely safe as they cross the internet.

You can be totally confident when you are shopping with protonsupplies.com - our Secure Server Software encrypts your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. The latest versions of Explorer (3.0 and up) and Netscape (3.02 and up) both support this secure connection.

Products are not supplied on a trial basis. Any discrepancies with an order must be reported within 48hrs. All products featured in this are covered by their respective manufacturer's warranties, details of that are included with the product.

Our Address

Proton Packaging Ltd
The Old Cinema
18 Woodhouse Lane
Kelvedon
Essex
CO5 9DF
Click Here For Map
Registration number 05512100

Sales
Tel 01376 584000
Fax 01376 583444
E-mail:sales@protonpackaging.co.uk

Purchasing & Accounts
Tel 01376 584000
Fax 01376 585945
E-mail:accounts@protonpackaging.co.uk

Directors
Tel 01376 584000
Fax 01376 585317
E-mail:pshuttlewood@protonpackaging.co.uk

Trade Counter Opening Times
Monday - Friday
9.30am - 4.30pm

Proton Packaging Ltd does not capture and store any personal information about individuals who access this Web site, except where you voluntarily choose to give us your personal details via email, or by enquiring about or ordering any of our services.

In these later cases , the personal information you give us is used exclusively by Proton Packaging Ltd for providing you with current and future information about our products and services and any other services described on this Web site. We don't pass any of your personal data to outside organisations and/or individuals, except with your express consent. Proton Supplies does not send cookies from this site and only monitors the IP addresses of visitor to assess which pages are the most popular. These IP addresses are not linked to any personal data so that visitors to our site remain anonymous.

You have a right to know about the personal information Proton Supplies hold about you. You also have the right to have your data corrected or deleted. Please address all your requests and/or queries about our data-protection policy to Proton Supplies at our UK office address.

Proton Packaging Ltd are committed to providing customers with the highest quality products and service. If, for whatever reason you decide to return goods THAT HAVE BEEN CORRECTLY SUPPLIED BY US, THESE GOODS must BE returned to us IN ORIGINAL CONDITION BY YOU & at your cost, WITH A PHOTOCOPY OF OUR ORIGINAL INVOICE INCLUDED AND AN EXPLAINATION FOR THE RETURN, where upon a full credit less the actual cost to us of sending the goods to you (Please note that this is the ACTUAL COST to us not the amount of carriage you were charged for as on many orders the carriage charge is subsidised) will be issued. This applies to consumers only, trade customers may also be levied with a 20% handling charge, although this will be at our discretion.

If on the rare occasion, products are found to be faulty, defective OR INCORRECTLEY SUPPLIED AGAINST YOUR ORDER , Proton Supplies offers a "no charge" collection, repair and delivery service. If we have arranged for a courier collection of your product, we are unable to specify the collection time, and it is your responsibility to ensure that someone will be present when the courier arrives at the collection address.

Any goods that have been ordered in or manufactured specially against your instruction are unlikely to be accepted for credit. In the event that we do accept these goods for return a handling charge of 20% will apply and possibly carriage charges to cover the cost of return to our source of supply.